CRM SYSTEM AS A TOOL FOR SUSTAINABLE DEVELOPMENT OF MANAGEMENT COMPANIES OF THE HOUSING AND COMMUNAL CLUSTER

This article consinders the problem of designing sustainable development tools for manager organizations hoursing and communal service. The applying process approach to management apartment buildings is discussed in example system relationships between owners premises companies. main business processes a managing organization company are identified, which make up pool CRM as tool customer focus development. On dispatching emergency maintenance an building, technology implementing system. When mechanism company, it proposed use performance indicators service (ITSM) specialized option management, widely used manage services IT Proposal have been developed interation methodological technological approaches solving creating standard client-oriented following accordance with new strategy housing services. A cloud-based implementation information support relationship cluster also proposed.